Innovation: Lessons from the Leaders
Read Article by Julie Perino

In today's increasingly global and fiercely competitive business environment, innovation is a key to market leadership. Leaders foster a strong culture of innovation. It has become a part of their DNA. It is always top-of-mind and a foundation of their strategy.

Channels of the Future – Using Next Generation Tools to Manage Partnerships
Read Article by Mike Dubrall

Channels are always changing, and the best channel managers are flexible, reactive opportunistic and accommodating. These survival skills, however, are increasingly being tested as the full impact of the Web 2.0, with all its communication and collaboration capabilities, breaks upon the channel like a silent tsunami. And unfortunately, most vendors are unaware of the storm clouds gathering in their partner ecosystems.

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Web 2.0 – New Internet Tools for Communicating and Influencing Partners

Using Maintenance to Drive EPS
Read Article by Gerard Frey

A quick look at the numbers will tell you why maintenance deserves more attention than it gets. Representing the most profitable product line in most technology companies, even a modest increase in maintenance can have a dramatic impact on EPS.

The Benefits of Reviewing Your Call Center Database
Read Article by Scott Fletcher

Is your management complaining about increasing call center costs? Would you like to know what drives the number of calls and how to reduce the number of unnecessary calls? These and similar questions haunt call center managers on a daily basis.

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To participate, please contact Scott Fletcher at 678.336.0474 or sfletcher@infomentis.com.
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