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InfoMentis programs focus on the following areas:
MAINTENANCE HEALTH CHECK - We’ll review all aspects of your maintenance
line of business and identify specific actions that, when taken, will net a
positive impact on the bottom line of your maintenance business. We cover
industry-proven techniques for increasing maintenance revenue and retention,
spotting revenue leaks, packaging and marketing the most compelling maintenance
offerings, creating your company’s “value for maintenance” story, studying and
comparing you to industry benchmark information, and identifying and packaging
best practices and trends in maintenance retention.
BUILDING YOUR “VALUE FOR MAINTENANCE” STORY – Do your customers know
your “value for maintenance” story? Our experience has taught us that the more
effectively you can sell the value of maintenance to your customers, the less
you will need to compromise on price and services delivered. We’ll help you
create and deliver that high-impact maintenance messaging. Your customer-facing
employees will be able to articulate how your services set you apart from your
competition.
FIELD READINESS – Delivers the tools and training to ensure your
client-facing employees are prepared to sell the value of maintenance and
negotiate through the initial sale of the annual renewal process with your
clients. This program focuses on developing the content and skills for
presenting your “value for maintenance” story, positioning your differentiators
against the competition, handling maintenance objections, and shortening the
negotiating process.
CLIENT-CENTRIC RELATIONSHIP MANAGEMENT - Targets improving the success
of those responsible for managing client relationships, identifying and closing
revenue opportunities and effectively managing client issues. This program is
ideal for client partners, associate partners, directors, senior managers, and
consultants.
MAINTENANCE PLAN DEVELOPMENT – Does your maintenance plan deliver what
your customers need, when they need it? What services should you offer? What
pricing model is best for you? Drawing from the experiences of other companies,
we can work closely with your team to develop a plan that will optimize your
maintenance revenue while helping you avoid the costly mistakes that other
organizations have made.
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| “One of the best training sessions I’ve participated in. The skills and tactics covered are very appropriate to the unique Maritz selling situation…” |
| Dave Caldwall, Group Vice-President, Maritz |
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