Services to Optimize Maintenance Revenue and Customer Retention

Managing maintenance as a strategic line of business will drive revenue and create profit. At InfoMentis, we understand the importance of maintenance revenue to your business. Since 1996, we have helped software companies develop strategies to improve their revenue-generating effectiveness, and we have consistently helped our clients grow their maintenance business.

InfoMentis Maintenance Services can help you:

• Compare yourself to the industry in the are of pricing, packaging and delivery of maintenance services
• Clearly articulate your Value for Maintenance story
• Develop and deliver a strong position during initial maintenance negotiations and at renewal time
• Recognize the importance of having a crisp and compelling Value for Maintenance story and how to best communicate the value
• Position maintenance early in the sales cycle
• Assess your maintenance offerings to ensure that you are meeting the needs of your customers
• Shorten the collection cycle for outstanding maintenance account receivables
• Reduce maintenance backlog
• Help customers understand the value they receive for maintenance

To assist clients in achieving maximum momentum in their maintenance business, InfoMentis has identified key performance areas where successful maintenance organizations must achieve competency. These key performance indicators must be periodically evaluated to identify the areas of weakness which must be addressed before growth in your maintenance business can occur.