|
|
|
|
InfoMentis programs and services address the following areas:
SELLING SERVICES - Helps professional services firms acquire new clients
and win new business at existing clients. This program enables the pursuit team
to proactively manage the client's solution selection process, while creating
competitive differentiation and leveraging your expertise. This program is
focused on enhancing business development skills to improve pursuit success
rates, reduce client acquisition costs, increase predictable streams of
revenue, and create added value for your client. Your team will also be able to
establish the trust and credibility that gains buyer confidence.
DELIVERY MANAGEMENT – Focuses on the responsibility of the professional
services team to deliver on the promises of the sales process. We teach you how
to transition successfully from business development to sales to client
services and delivery phase, and from the delivery phase to the ongoing client
support phase.
EFFECTIVE COMMUNICATIONS – Assists professionals with technical and
scientific backgrounds to effectively plan and conduct conversations,
conference calls, and presentations. This program will help them understand how
to align with specific audiences, prepare and execute as a team, and
objectively assess the effectiveness of their communication skills.
MANAGING CLIENT EXPECTATIONS - Focuses on managing service engagements
around the value of the overall project, delivering on promises, becoming the
trusted advisor, and creating the repeat buyer - ultimately leading to happy,
successful clients and increased profitability.
MEASURING THE CONSULTING EXPERIENCE – Analyzes client base
and focuses on gaining insight into your client’s perspectives of the
quality and value of the professional services engagement your firm delivered
to them. This service provides an effective feedback loop for continuous
improvement.
HIGH VALUE CONSULTING – Equips client engagement teams and their leaders
to be more effective in developing and delivering engagements. Deliverables
include techniques for dealing with difficult situations often encountered
during the engagement, and guidelines to developing behaviors and skills that
will increase the perceived value of the engagement in the eyes of the client.
|
|
|
| “Great Presentation, great quotes, great presenter.” |
| Jennifer Varenka, Product Specialist - Microedge |
|
|
