Friday • February 19, 2010 • 11:00am EST
DESCRIPTION:
“Your price is too high.” “Your competitors are more responsive.” “We don’t have the budget.” When objections like these get in the way of advancing opportunities, you need to address then quickly and effectively. Some objectives are genuine, othersare hurdles placed there by your competitors. A skilled professional understands how to deal with these objections and neutralize them so together with the customer they can move forward. Are your objection handling skills what they need to be?
Sharpen your objection handling skills by joining us on Friday, February 19, 2010 at 11:00am EST for Best Practices for Dealing with Difficult Objections. During this 90-minute interactive, web-based instructor led session, you will learn techniques to deal calmly and proactively with objections that may arise in conversations with your customers. These techniques will enable you to:
- Understand the real issue being raised (whether reasonable or not)
- Address the customer’s concern
- Overcome legitimate objections
By applying the concepts covered in this session, you will be able to:
- Tell the difference between a comment, a legitimate objection and a trap
- Deal with virtually any objection that is raised
- Maintain a collaborative attitude while overcoming direct objections
RECOMMENDED AUDIENCE:
- Sales / Sales Management
- Account Executives
- Account Managers
- Inside Sales
- Professional Service Sales
- Channel Partners
- Channel Partner Managers
- Channel Managers
- Maintenance Sales Managers
- Executives
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