Friday • January 15, 2010 • 11:00am EST

DESCRIPTION:
The most effective maintenance renewal teams have meaningful dialogue with customers several times throughout the year - not just when it's renewal time. Each of these conversations allows them topositionproducts or services a customer might need without jeopardizing their ongoing relationship. At a minimum, they can ask a few questions to uncover information that might turn into a lead.

If you are serious about selling back into your customer base, make the most of each of your customer contacts by joining us on Friday, January 15, 2010 at 11:00am EST for Leveraging Your Maintenance Renewal Team to Generate Leads. Customized specifically for maintenance renewal teams and maintenance sales teams, this 90-minute interactive, web-based instructor led session provides you with specific techniques for:

• Identifying and developing revenue opportunities by understanding their customer’s objectives and needs and then matching those needs to how your organization can meet them
• Developing and delivering effective questioning techniques to uncover opportunities
• Turning problems into potential leads

By applying the concepts covered in this session, you will be able to:

• Uncovering potential leads and opportunities within your customer base
• Enhancing existing customer relationships
• Being perceived as a partner by your customer

RECOMMENDED AUDIENCE:

• Maintenance Renewal Reps
• Maintenance Sales Reps
• Maintenance Sales Managers

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