Friday • January 22, 2010 • 11:00am EST
DESCRIPTION:
This is every implementation consultant’s biggest nightmare. You arrive at the client site ready to kick off an implementation and discover that the customer’s expectations are somewhat different than you had been told. How could the sales person have forgotten to tell me this? Who is going to break the bad news to the client?
If this has ever happened to you, join us for Ensuring a Smooth Transition from Sales to Services on Friday, January 22, 2010 at 11:00am EST. During this 90-minute interactive, web-based instructor led session and you will learn how to:
- Establish the appropriate expectations during the sales sycle
- Convey customer expectations effectively during the transition
- Plan and conduct successful customer kickoff meetings
- Effectively manage issues as they arise
By applying the concepts covered in this session, you will be able to:
- Conduct clear, informative meetings with project teams and executives
- Align your solutions with the business value the client expects
- Be perceived as a valued resource to the customer
RECOMMENDED AUDIENCE:
- Sales and Sales Management
- Account Executives
- Account Managers
- Inside Sales
- Professional Services Sales
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